Shipping policy

We process all orders Monday to Friday and aim to ship within 24 hours of purchase, often faster where we can.

Orders placed before 1pm (ACST) on business days will usually be dispatched the same day. Weekend and public holiday orders will be sent on the next business day.

Once your order leaves our hands, it’s in the trusted care of the postal service. You’ll receive a tracking link via email, so please double-check your email at checkout to stay in the loop.

Note: We can’t take responsibility for parcels marked as ‘delivered’ or left unattended by postal services. If this happens, we recommend following up directly with the postal service.

Country	Shipping  Time
USA	5-12 Business Days
Europe	5-12 Business Days
Australia	3-7 Business Days
New Zealand	5-11 Business Days
Asia	5-11 Business Days
Other Regions	6-14 Business Days

While we strive to meet these delivery estimates, we cannot guarantee them. The actual delivery time will depend on the delivery method you choose.

Customs and Import Taxes

Local taxes, customs duties, or import fees may apply. These charges vary depending on your country and are not included in the product or shipping costs at checkout.

Buyers are responsible for any additional fees. If you're unsure about what might apply, we recommend checking with your local customs office before placing your order.

Cali Flow is not responsible for any customs charges or taxes applied once your order is in transit.